Welcome to The Canvas Apartment Hotel
Reception
Daily from 8:00 am to 8:00 pm. For further assistance, please do not hesitate to reach out to us.
E reception@thecanvas.melbourne P +613 9118 9000
Emergency
In a case of emergency, please call 000 for Police, Fire or Ambulance.
Check Out Procedure
Our standard check out time is at 10am. For any late check out request, our team will do our best to facilitate this, subject to availability.
Please check out at Reception during opening hours. For after-hours check-out, please leave your keys on the dining table in your apartment and notify us via email. If you used parking, please also leave the parking FOB inside the apartment.
To do this, make sure you have both your apartment keycards and parking FOB with you when you remove your car from the carpark, so you can return to the apartment and leave everything behind before you go.
For security reasons, please do not leave apartment keys or parking FOB in any common areas.
WIFI
All guests have complimentary access to our Guest WiFi. Please connect to The Canvas Apartment Free WIFI. Password is thecanvasmelbourne
Rubbish Disposal
You may dispose your rubbish into the rubbish chute in the Service Room in the far right of the lift during your stay. Please only allow small to medium sized rubbish to be thrown down the chute as oversized rubbish will block the chute. Any recycables are to be left in the recycling bucket in front of the chute.
Call-Out Fee
Should you encounter any access or security issues and require our Security Operator, Monjon Security to attend, please call +614 17 666 566. Please ensure you have your key cards when you when you exit the room. A call out fee of $150 will apply for any lockouts attendance.
Amenities & Towel Replenishment
To have your room amenities and towels replenished, please hang the door hanger on the outside of your door before 9:00am. Housekeeping will visit during the day to complete the service.
If you miss this time or need assistance urgently, please contact Reception directly during reception hours.
Weekly Housekeeping Service
Guests staying 7 nights or more receive complimentary weekly mid-stay housekeeping. Your preferred service day can be scheduled with Reception in advance.
For shorter stays, housekeeping can be arranged for an additional fee:
1 Bedroom: $30
2 Bedroom: $40
Penthouse: $60
Kitchen Appliances
Our kitchen appliances are stored inside the cupboards and underbench cabinets, next to the oven. Appliances such as kettle, toaster, microwave and kitchen utensils are at your disposal.
Other Provisions
Being in the city, noise could be a concern for some guests, so we have prepared some earplugs if required. Please see us at the reception during reception opening hours if you require these amenities.
Car Parking Information
We do not have parking on-site, however for our guests’ convenience, we have an arrangement with a private carpark nearby about 2-3 min walk (250m).
The nightly rate is $38. Access begins at check-in time 2pm and vehicles must exit by check-out time 10am. The carpark has unlimited entry and exit 24/7. Please arrange your parking through our reception team.
Carpark opening hours are from Monday to Friday, 7am - 7pm. Outside these hours — including weeknights, weekends, and public holidays — please use the access FOB provided by Reception. Your parking card must be displayed on your vehicle's dashboard at all times to remain valid.