Welcome to The Canvas Apartment Hotel

We are delighted to welcome you to The Canvas Apartment Hotel. To help make your stay as comfortable and enjoyable as possible, please take a moment to familiarise yourself with the following information.

Reception

Reception is open daily from 8:00 am to 8:00 pm. If you require any assistance during your stay, please reach out to us. Our team will be happy to help.

E reception@thecanvas.melbourne P +613 9118 9000

Emergency

In a case of emergency, please call 000 for Police, Fire or Ambulance.

Check Out Procedure

Our standard check-out time is 10:00 am. Late check-out requests are subject to availability, and our team will do our best to accommodate your request.

●       During reception hours: Please return your keys to Reception when checking out.

●       After-hours check-out: Please leave your apartment keycards on the dining table inside your apartment and notify us by email.

●       If you have parking: Please also leave the parking FOB inside the apartment.

If you have a vehicle parked in the carpark, please ensure you have your apartment keycards and parking FOB with you when exiting the carpark. This will allow you to return to your apartment to leave the items before departing.

For security reasons, please do not leave apartment keycards or parking FOBs in any common areas.

Complimentary WIFI

All guests enjoy complimentary access to our Wi-Fi.

Network: The Canvas Apartment Free WIFI
Password: thecanvasmelbourne

Rubbish Disposal

The rubbish chute is located in the Service Room at the end of the corridor on each level.

Please dispose of small to medium-sized rubbish only, as oversized items may block the chute. Please leave oversized items in the Service Room for our team to collect. Recyclable items should be placed in the recycling bucket beside the chute.

After-Hours Security Assistance

Monjon Security - +61 417 666 566

If you experience an access issue or lockout outside of reception hours, please contact our security operator, Monjon Security.

If you notice anyone within the building that does not appear to be a hotel guest, is trying to gain access to the building without using Room Keycards, or is harassing guests, please contact Monjon Security immediately.

Please remember to take your apartment keycards with you whenever you leave your apartment to avoid being locked out. A $150 call-out fee applies for lockout assistance requiring a security attendance.

Amenities & Towel Replenishment

If you require fresh towels or replenishment of your room amenities, please hang the designated door hanger on the outside of your apartment door before 9:00 am.

Housekeeping will attend during the day to fulfil your request.

If you miss the collection time or require urgent assistance, please contact Reception during opening hours.

Weekly Housekeeping Service

Complimentary weekly service is provided to guests who stay 7 nights and more. Your preferred service day can be scheduled with Reception in advance.

For shorter stays, additional housekeeping services are available at the following rates:

  • 1 Bedroom: $30

  • 2 Bedroom: $40

  • Penthouse: $60

Please contact Reception to arrange an additional service.

Kitchen Appliances and Utensils

Your apartment is equipped with kitchen appliances and utensils for your convenience. Items such as the kettle, toaster, microwave and other kitchen essentials are stored in the cupboards and underbench cabinets near the oven.

Amenities Available on Request

A selection of additional amenities is available upon request, including:

●       Earplugs

●       Slippers

●       Dental kits

●       Shaving kits

●       Sewing kits

Please contact Reception during opening hours, and our team will be happy to assist.

Car Parking Information

While we do not have an on-site carpark, we have partnered with a nearby private carpark for the convenience of our guests. It is approximately 250 metres away, or a 2–3 minute walk from the hotel.

Parking rate: $38 per night

●       Access begins: 2:00 pm on your check-in day.

●       Exit deadline: 10:00 am on your check-out day.

●       Entry and exit: Unlimited access is available 24 hours a day, 7 days a week.

Please arrange parking through our Reception team in advance.

Carpark Access

The carpark is open from Monday to Friday, 7:00 am to 7:00 pm. Outside these hours, including weeknights, weekends and public holidays, you will need to use the parking FOB provided by Reception.

Please ensure your parking card is displayed on your vehicle's dashboard at all times to validate your parking arrangement.

If you have any questions or require assistance during your stay, please do not hesitate to contact our Reception team.