How do I make a booking?

Please click on the ‘Book Now’ button on our homepage which will re-direct you to our online direct booking webpage. 

 

If there is a problem with the property, who do I call?

Please call us on +613 9118 9000 during reception hours 8:00 am - 8:00 pm. For after hours emergency, please contact our Security Operator, Monjon on +614 17 666 566

Is there parking on-site?

We do not have parking on-site, however, for our guests’ convenience, we have an arrangement with a private carpark nearby about 2-3 min walk away (250m) and nightly parking rate is $35. Please organize parking FOB with our reception team and you may enter from check-in time 2pm and for departure, please exit by check-out time 10am.

 

What happens if I lose the keys?

You will be charged the replacement cost of the keys, remotes and access swipes which may sometimes cost up to $200 to replace. Please try not to lose them

 

What time is check in and check out?

Our reception hours are 8:00 am - 8:00 pm daily
Our standard check-in time is from 2-3pm onwards
Our standard check-out time is at 10am

 

What do I do with the keys when I check out?

Please check out at the reception desk during reception hours from 8:00 am - 8:00 pm daily . For after hours check out, please leave your keys on the dining table in your room and notify us via email on reception@thecanvas.melbourne. If you are using parking, please leave the parking FOB inside the apartment as well. To be able to do that, you will need to have both your apartment keycards and parking FOB with you when removing the car from the carpark. Please do not leave the parking FOB in any unauthorized common areas for security.

 

Is early check-ins and late check-outs possible?

We will try our best to accommodate your check-in and check-out preference outside of our standard times, but only subject to availability. Please let us know and we will confirm this with you

 

Who do I call in the case of an emergency?

In the case of an emergency requiring Police, Ambulance or Fire-brigade you should always dial 000 and seek relevant assistance